REFUNDS POLICY
It is possible to return all products purchased through the platform (www.redcarpetroma.com), even products at discount or part of promotional campaigns.
To be able to return a product purchased on the platform you must:
1. Make the return within 14 days from the date of receipt of your order.
2.1 Make sure that the products are in the same condition in which you received them, with the inspection guarantee coupon attached and intact, otherwise we will not be able to accept your return and issue a refund. If the product is damaged, dirty or without an inspection coupon, we will not be able to accept your return and refund the product which will remain available at one of our logistics centers for collection.
2.2 In any case, if the returned product is returned to the selling company crumpled, or in any case in such a condition as to require ironing and/or repackaging, Red Carpet Roma SRLS reserves the right at its sole discretion to accept the return, charging the Customer the costs necessary to restore the product. The Customer who purchases the goods expressly accepts the conditions set out in this article.
Attention: in case of discounts on multiple purchases (e.g. Buy X and receive Y with a certain percentage discount) and return of the non-discounted product (product .
The request must be sent via the appropriate form, by clicking on this link or by telephone via the website (www.redcarpetroma.com) or via number +39 3337920497 with “name/surname/order code/product code and reason for the return.
Once the return has been approved, the following shipping alternatives are possible:
1. Shipping via Mail Boxes ETC courier. organized by the company on behalf of the customer with shipping costs charged of €15
2. Independent shipping by the customer, with costs borne by the customer, to: Via Giacomo Carissimi 61 - 00047 - Marino (Rm) - Red Carpet Roma SRLS
3. Hand delivery by appointment at:: Via Giacomo Carissimi 61 - 00047 - Marino (Rm) - Red Carpet Roma SRLS.
The refund of the price of the returned product will be made within 14 days of receipt at our office, in full in the case of independent shipping (point 2) and hand delivery (point 3), instead €15 will be deducted from the total amount for shipping costs in the case of collection organized by the company itself (point 1).
RETURNS IN CASE OF FREE PRODUCTS:
The promotions are valid while stocks last and can always be revoked by the seller without any claims from the consumer. The entire cost of the "free product" is borne by the seller with a purchase of products in the catalog with a specified minimum value (excluding shipping costs). Any return of all or part of the goods purchased will invalidate the right to retain the "free product" every time in which, following the total or partial return of the goods, the final amount of the order will have a value less than the minimum value specified (excluding shipping costs). In case of forfeiture of the right to retain the "free product" the consumer will be able to discretionally choose whether to return it, in one of the returned products, or to keep the "free product" authorizing the seller to retain the value amount of the "free product". " from the amount already paid for the returned order. In any case, if the "free product" has been opened, used, damaged, or otherwise not intact, the seller will withhold the amount of the "free product" from the amount that will be returned upon return of the goods.
For more information on the conditions for exercising the right of withdrawal (with legislative reference (Legislative Decree 206/2005)), consult "Legal notes"
To be able to return a product purchased on the platform you must:
1. Make the return within 14 days from the date of receipt of your order.
2.1 Make sure that the products are in the same condition in which you received them, with the inspection guarantee coupon attached and intact, otherwise we will not be able to accept your return and issue a refund. If the product is damaged, dirty or without an inspection coupon, we will not be able to accept your return and refund the product which will remain available at one of our logistics centers for collection.
2.2 In any case, if the returned product is returned to the selling company crumpled, or in any case in such a condition as to require ironing and/or repackaging, Red Carpet Roma SRLS reserves the right at its sole discretion to accept the return, charging the Customer the costs necessary to restore the product. The Customer who purchases the goods expressly accepts the conditions set out in this article.
Attention: in case of discounts on multiple purchases (e.g. Buy X and receive Y with a certain percentage discount) and return of the non-discounted product (product .
The request must be sent via the appropriate form, by clicking on this link or by telephone via the website (www.redcarpetroma.com) or via number +39 3337920497 with “name/surname/order code/product code and reason for the return.
Once the return has been approved, the following shipping alternatives are possible:
1. Shipping via Mail Boxes ETC courier. organized by the company on behalf of the customer with shipping costs charged of €15
2. Independent shipping by the customer, with costs borne by the customer, to: Via Giacomo Carissimi 61 - 00047 - Marino (Rm) - Red Carpet Roma SRLS
3. Hand delivery by appointment at:: Via Giacomo Carissimi 61 - 00047 - Marino (Rm) - Red Carpet Roma SRLS.
The refund of the price of the returned product will be made within 14 days of receipt at our office, in full in the case of independent shipping (point 2) and hand delivery (point 3), instead €15 will be deducted from the total amount for shipping costs in the case of collection organized by the company itself (point 1).
RETURNS IN CASE OF FREE PRODUCTS:
The promotions are valid while stocks last and can always be revoked by the seller without any claims from the consumer. The entire cost of the "free product" is borne by the seller with a purchase of products in the catalog with a specified minimum value (excluding shipping costs). Any return of all or part of the goods purchased will invalidate the right to retain the "free product" every time in which, following the total or partial return of the goods, the final amount of the order will have a value less than the minimum value specified (excluding shipping costs). In case of forfeiture of the right to retain the "free product" the consumer will be able to discretionally choose whether to return it, in one of the returned products, or to keep the "free product" authorizing the seller to retain the value amount of the "free product". " from the amount already paid for the returned order. In any case, if the "free product" has been opened, used, damaged, or otherwise not intact, the seller will withhold the amount of the "free product" from the amount that will be returned upon return of the goods.
For more information on the conditions for exercising the right of withdrawal (with legislative reference (Legislative Decree 206/2005)), consult "Legal notes"